MWS-07

ln Beginner/Intermediate

TWI Institute

Robert J Wrona & Patrick Graupp

Training Within Industry (TWI):
Implementing and Sustaining Lean through People

In the Toyota Way Fieldbook, Jeffrey Liker and David Meier state, “The Toyota method for training is tried and true, and they have used it (Training Within Industry - TWI) for over 50 years.”

Learn and experience this method of training that was created in the US in the 1940’s and how it is still used at Toyota to train the people who consistently produce the highest quality vehicles in the world. An overview of the three “J” programs of Job Relations, Job Instruction, and Job Methods Improvement will demonstrate how this training contributes to the positive, collaborative work environment, how operators can be trained on how to do a job the same way and, how to allowing people to have a direct input in how to improve their job provides the foundation for continuous improvement.

Those attending will also participate in a hands-on Job Instruction (JI) session to learn-by-doing this simple yet powerful 4-step method used at Toyota since 1951 to train employees for strict adherence to standardized operations and for new employees to quickly learn the concepts of the Toyota Production System.

Robert Wrona

Bob earned a BS from Canisius College while working for General Motors before joining Kodak. He earned his MBA from the Rochester Institute of Technology before joining Fay’s Drugs where he became VP of Organizational Development helping that retail drug store chain to grow from 12 to 130 in 11 years. Bob took this just-in-time learning back to manufacturing in 1982 to implement TQM and Japanese manufacturing techniques for small and mid-size manufacturers. Bob joined CNYTDO, Inc. in 2001 that provided the support for him and Patrick Graupp to reintroduce the TWI Program in the US. He is co-author The TWI Workbook: Essential Skills for Supervisors that was awarded a Shingo Research and Professional Publication Prize Recipient for 2007.

Patrick Graupp

Patrick Graupp joined SANYO Electric in Japan after graduating from Drexel University in 1980. He became certified as a TWI Programs Master Trainer by the Japan Industrial Training Association (JITA) while delivering TWI and other training around the world for SANYO for over 20 years. Pat earned an MBA from Boston University and published a book to teach Japanese staff how to implement Job Methods Training outside of Japan.

Patrick has trained hundreds of people for the TWI Institute as well as numerous trainers for the TWI Institute who now deliver JI, JM and JR internationally. Patrick is co-author The TWI Workbook: Essential Skills for Supervisors published by Productivity Press that was awarded a Shingo Research and Professional Publication Prize Recipient for 2007.