MWS-06

n Intermediate

Change Management Associates

The Complete Lean Enterprise
Value Stream Mapping for Administrative and Office Processes

Lean Enterprise relentlessly drives "Non-Value-Added" waste by improving the flow of materials and information. It is imperative that companies apply Lean thinking to all processes - non-production as well as production. By redesigning key business processes, tremendous benefits to the organization can be realized.

This four hour workshop is based on the Shingo Prize wining book of the same title. It reviews the eight basic wastes in the context of non-production processes. The manner by which Lean Thinking is applied to information intensive processes is then explored by making use of Value Stream Mapping - the assessment and planning tool of Lean practitioners. Participants will learn to use this tool to: define the current state of an existing business process; re-design the process based on lean concepts; develop an Implementation Plan for the future state model. A case study is provided to enhance the learning process.

Drew Locher

Drew is currently Managing Director for Change Management Associates. CMA provides Lean Enterprise Consulting and Organizational Development services to industrial and service organizations representing a wide variety of industries including: Healthcare, Transportation, Distribution, Education, Financial Services and Manufacturing. Drew first became involved in the development and delivery of innovative Business Improvement programs while working for General Electric in the 1980s. In 1990, Drew left GE to form CMA. Since then, he has utilized his diverse experience to help develop creative solutions for the companies with whom CMA works, in order to improve their business performance.

Drew received a Bachelor of Science degree from the University of Delaware in Mechanical Engineering, as well as a Master of Science degree from Drexel University in Electrical and Computer Engineering. He has also received a Master of Business Administration from Cornell University. Drew is currently a faculty member at the Lean Enterprise Institute, and an adjunct faculty member at the University of Michigan delivering workshops in their Lean Office, Lean Healthcare and Lean Pharmaceutical programs, as well as Ohio State University in their Lean Service and Administration program.

In 2004, Drew co-authored a book titled, “The Complete Lean Enterprise – Value Stream Mapping for Administrative and Office Processes”. The book won a 2005 Shingo Prize for Manufacturing Excellence in Manufacturing Research.