Session ID:

VS4-05

ln Beginner/Intermediate

Leadership and Lean Transformation: Insights from the Financial Services Industry
Learn about the key role leadership is playing in Capital One's Lean transformation

In this Capital One Financial presentation, Jerry Fiala will discuss how a non-manufacturing company brought Lean principles to the forefront.

Capital One discovered how Lean tools and techniques alone are insufficient without the appropriate leadership support and thought to install a culture that fosters strong leadership and transparency during their transformtion. Captial One expanded thier Lean vision beyound the waste elimination at a value-added process level to completely focus on leadership.

Learn how to promote a learning environment, align as a value chain, develop a leadership process and other key tenants to ensure your companie is successfully transforming with Lean.

Capital One Financial Corporation ( www.capitalone.com) is a financial holding company whose subsidiaries collectively had $83.0 billion in deposits and $151.4 billion in managed loans outstanding as of December 31, 2007. Headquartered in McLean, VA, Capital One has 742 locations in New York, New Jersey, Connecticut, Texas and Louisiana. It is a diversified financial services company whose principal subsidiaries, Capital One, N.A., Capital One Bank, and Capital One Auto Finance, Inc., offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.

Jerry Fiala, Managing Vice President, Capital One US Card Acquisitions

Jerry Fiala is Managing Vice President of Capital One Financial Corp.'s U.S. Card Marketing Operations group, where he drives the strategy and direction of the company's direct marketing operations through mail, Internet and direct response channels.

Capital One's U.S. Card business is a principal subsidiary of Capital One, a Fortune 500 company that offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.

During the past decade, Mr. Fiala has held various marketing and operational roles at Capital One. He has also played a key role in driving the adoption of the Lean Six Sigma business process improvement methodology throughout Capital One's credit card business over the past three years.

Before joining Capital One, Mr. Fiala held numerous consumer marketing positions at large corporations including PepsiCo, Sony and Advanta. Mr. Fiala began his career as an optics engineer for Honeywell. Mr. Fiala holds a MBA from Brigham Young University and a Bachelor of Science degree in Computer Science from the University of Minnesota.